FAQ
1
Order & Shipping
We gratefully prepare & ship orders within 2-3 business days. For special orders or out of stock items, we start the process within 1-2 business days from the time they are ready to ship. Then, depending on your selected delivery option, your order should arrive 5-7 days after we ship it to you.
Once your order is successfully placed, you'll receive a confirmation email with all the details in your inbox. If you can't find it, it might have arrived in your spam folder.
Do let us know if you need another confirmation.
If you spot anything that needs adjusting in your order, don't worry!
Simply e-mail details to info@curveygirlsoap.com.
If your order hasn't shipped, we will be able to make the necessary adjustments.
Please take a moment to confirm that the shipping address you've given us is correct.
We want your order to find its way to you without a snag!
Note: Sometimes, our shipping partners might experience delays & circumstances beyond our control. We truly appreciate your understanding and patience in such situations.
2
Secure Ordering
& Payment Options
When it comes to online shopping, security is a top priority. That's why we, via our service provider, offer secure ordering and payment options to ensure your peace of mind. Our checkout process is encrypted and we accept a variety of payment methods, so you can shop with confidence knowing your information is safe and secure.
3
Returns
& Refunds
Due to the nature of our products, we do not broadly offer returns, exchanges or refunds.
We do stand behind our products 100%. and also understand that sometimes things just happen.
If, when you open your package and discover that something is not right please let us know within 5 days and we will determine how best to make it right!
Send us an email: info@curveygirlsoap.com